Our #1 priority is customer service. We will do anything to make our customers happy. Exchanges and store credit will be accepted in the following cases:
1. You ordered a size that does not fit
2. You received a damaged item- please send pictures to be verified
3. You received the wrong item/s- please send pictures ASAP with 7 days of receiving the item
Refunds will only be accepted in the following cases:
1. You received the wrong item/s- please send pictures to be verified
2. You received an incomplete order or you did not receive your order at all
Accessories cannot be returned for hygiene purposes. (Swim / etc)
In case of any of the above scenarios please contact us:
E-mail: use our chat option within 7 days of order receipt.
Please be sure to provide:
- your name
- order number
- contact number
- the reason for your return
You must receive authorization from customer service prior to returning the order. Unauthorized returns and returns sent back without requested information will not be accepted. Please allow 2-3 business days to respond to your inquiry.
If the delivery courier cannot deliver your item due to the shipping address you provided is incorrect, please contact your local postal service to re-route the package. If the package has been returned to sender we are happy to re-ship the items again to the correct address or offer store credit.
If you have entered the incorrect delivery address, you cannot be refunded or receive a store credit.
All order cancellations must be done within 24 hours of placing the order.
ALL CUSTOM ORDERS ARE FINAL SALE.
WE WILL NOT RETURN OR EXCHANGE ANY ORDERS THAT ARE MADE FOR YOU
IF YOU NEED HELP WITH SIZES PLEASE CALL US ANY TIME 7185781932. Always size up of your not sure.
Any returned merchandise must be received in its original condition (unwashed and unworn with hang tags attached). Original shipping fees are not refundable unless you received the wrong item or a damaged item.
In all other cases, the buyer is responsible for return shipping fees. We will not pay for shipping fees back to us. Exchanges will be shipped back at no charge. We suggest you send your returns via a trackable shipping method. If there is an issue with your order, Please do not hesitate to contact
All returns are handled within seven business days of receipt at our warehouse. If a refund has been approved, please allow up to 10 days for the credit to appear in our system for you to use in the future for spending.
We are also sure that you will understand that there may be slight color variance in certain products such as hand-printed or patchwork items but we will endeavor to send you a product that is in a similar color range to the one shown on the website….some of our products are as unique as you are.
Please note that if the item was a gift, we will be unable to issue a refund to anyone other than the person who originally placed the order. You may request a store credit or exchange by indicating that the item was a gift. Please be sure to include your name, address, and phone number as well as the name and address of the person who placed the order.